Any company providing a premium rate service needs to obey PhonepayPlus' rules. For example, pricing must be crystal clear, advertising must be honest and promotions must be appropriate. If the rules are broken then PhonepayPlus will investigate the company providing the service and PhonepayPlus has the power to cut off services, bar individuals from operating and fine companies up to £250,000.

For full details about PhonepayPlus, follow this link to the PhonepayPlus website: www.phonepayplus.org.uk

Got a problem using the PhoneBrain website?

To help you find an answer quickly, check out the answers to common problems. Follow this link for information in our technical trouble shooter

If you can't find an answer in our trouble shooter, please send your question about the website to webmaster@phonebrain.org.uk

Got a problem with a premium rate service and want to report it?

All consumers should be able to use premium rate services with confidence if they choose to do so. If you believe that there is a problem with the content, promotion or operation of a premium rate service then call PhonepayPlus on 0800 500 212 between the hours of 8am to 6pm, Monday to Friday (but not Bank Holidays) staff have been trained to help you report your problem.

You might not be able to get your money back but by reporting your concerns you will be able to help PhonepayPlus with their investigations and help others from having the same experience.

Or send your complaint to help@phonebrain.org.uk

If you are an adult reporting a problem on behalf of a child please follow this link to the PhonepayPlus website: http://www.phonepayplus.org.uk/output/Complaint-form.aspx

Got a question?

If you can't find an answer in our Need Help section, please send your question to ask@phonebrain.org.uk

Want to know what service belongs to a number?

Often you will see a number on your bill and not remember what is was or why you called it. PhonepayPlus keeps records of all the premium rate numbers that consumers have asked questions about so others can see the information too.

Type in a premium rate number or mobile shortcode into the number checker and it will tell you the name of the service and the name, telephone number and address of the company running the service.

Find out what the premium rate number is, look it up on the PhonepayPlus number checker by following this link:www.phonepayplus.org.uk/consumers/ncd/default.asp

Need the help of another organisation? Follow our useful links -

Sometimes you might see a number on your phone bill and not remember what is was for or why you called it.

PhonepayPlus' online Number Checker can tell you the name of the service (if that information is available) and the name, telephone number and address of the company running the service.

The Number Checker is located on the left-hand side of the PhonepayPlus homepage (www.phonepayplus.org.uk) and, if you still don't recognise the number or think you have been wrongly charged, you can get in touch with PhonepayPlus on 0800 500 212 (Mon-Fri, 8am-6pm) or via the online complaint form on the website.

Receiving text messages you don't want?

If you receive a text message and don't know who it's from, don't delete it. Call your mobile company to see if they can give you any information on the sender and whether it cost you anything to receive it.

If you have been charged to receive the message, have a think about whether you signed up for anything using your mobile phone (for example, mobile games or ringtones).

• If you do remember signing up but no longer want to receive the service or any promotional texts from the company, reply to the message with the words STOP ALL.
• If you don't remember signing up and think you have been wrongly charged, then get in touch with PhonepayPlus.

Need the help of another organisation? Follow our useful links:

For advice on positive and safe use of the internet and new technologies, please follow this link to the chat danger website: www.chatdanger.com

To report suspicious behavior online, please follow this link to the Child Exploitation and Online Protection (CEOP) website: www.ceop.police.uk

To report illegal online content, please follow this link to the Internet Watch Foundation website: www.iwf.org.uk